Terms of service

These terms and conditions apply to the use of the website www.cruecoliving.com by users and to their relationship with our brand.

The website www.cruecoliving.com is owned and operated by Rascunho Diligente Lda, a company with tax number 515441295, with registered office at Rua Dr. José Carlos Pereira de Carvalho nº 237, R/C, 3220-203 Miranda do Corvo, hereinafter referred to as CRU Ecoliving, with email contact hello@cruecoliving.com and telephone contact (+351) 913 360 949 (call to the national mobile network).

Please read these terms carefully, as they affect your legal rights and obligations.

If you do not agree with these Terms, please do not access or use the Website.

If you have any questions regarding these Terms, please contact us.

These Terms and Conditions (hereinafter referred to as the “Terms”) define the use of the CRU Ecoliving website (hereinafter referred to as the “Website”) by users (hereinafter referred to as the “User”) and their relationship with our brand (hereinafter referred to as “We”, “Us”, or “Our”). Please read all clauses carefully, as they affect your rights and obligations in accordance with applicable law.

If you do not agree with these Terms, please do not access or use the Website.

By ordering any of our products or services, the User agrees to be bound by these Terms.

You should print a copy of these Terms for future reference.

If you have any questions regarding these Terms, please contact us.

1. Agreement

By using the Website, you agree to be bound by these Terms and authorize us to transmit data (including updated information) to obtain information from third parties, including but not limited to the User’s debit and credit card numbers or credit reports, in order to authenticate your identity, validate your credit card, obtain initial credit authorization, and authorize individual transactions.

2. Amendments

We reserve the right to:

  • Update these Terms from time to time. It is your responsibility to review any changes. Such changes will apply to the use of the Website after notification has been published on the Website. If the User does not wish to accept the new Terms, they should not continue to use the Website. Continued use of the Website after the effective date of the changes constitutes acceptance of the updated Terms;

  • Modify or withdraw, temporarily or permanently, this Website and the material (or any part thereof) without prior notice, and the User agrees that we shall not be liable for any modification or withdrawal of the Website or its content;

  • Disable any user identification code or password, whether chosen by the User or assigned by us, at any time if, in our opinion, the User has failed to comply with any provision of these Terms.

3. Registration

By using this Website, the User warrants that:

  • They are legally capable of entering into binding contracts;

  • The personal information provided during registration is true, accurate, current, and complete in all respects;

  • They are not impersonating any other person or entity.

The User undertakes to notify us immediately of any changes to their personal information by email or telephone.

4. Privacy Policy

All personal information provided by the User will be treated as confidential and processed and used in accordance with our Privacy Policy. By using the Website, the User consents to such processing and warrants that all information provided is accurate.

When purchasing through this Website, the User will be asked to provide personal details necessary for identification, such as name, email address, billing address, delivery address, and credit card or other payment information. We guarantee that this information will be stored by us in compliance with all legal requirements in force in Portugal.

5. Protecting Your Security

To ensure that your debit, credit, or prepaid card is not being used without your consent, we will validate the name, address, and other personal information provided during the ordering process against appropriate third-party databases.

We take the risk of online fraud seriously. The User may be contacted for additional security checks, and we therefore request their cooperation.

Fraudulent transactions will not be tolerated, and any attempted fraud will be reported to the competent authorities.

By accepting these Terms, the User consents to such checks being carried out. During these checks, the personal information provided by the User may be disclosed to registered credit reference agencies, which may keep a record of that information. This is done solely to confirm the User’s identity. We do not carry out credit checks, and your credit rating will not be affected. All information provided will be treated securely and in accordance with applicable law.

6. Compliance

This Website may only be used for lawful purposes and in a lawful manner. The User agrees to comply with all applicable laws, statutes, and regulations relating to the Website and its use.

The User agrees not to:

  • Upload or transmit through the Website any computer viruses, Trojans, worms, logic bombs, or anything designed to interfere with or disrupt the normal operation of a computer;

  • Upload or transmit through the Website any defamatory, offensive, or obscene material;

  • Attempt to gain unauthorized access to the Website, the server on which it is hosted, or any server, computer, or database connected to the Website, nor attempt any denial-of-service (“DoS”) attacks.

Any such violations will be reported to the competent authorities, and we will cooperate with those authorities by disclosing the User’s identity. In the event of such a breach, the User’s right to access the Website will be immediately terminated.

We shall not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect the User’s computer equipment, software, data, or other proprietary material due to the use of the Website or the downloading of any material posted on it or on any website linked to it.

7. Third-Party Links

For the convenience of our customers, the Website may include links to other websites or materials beyond our control. We are not responsible for such websites or materials and do not review or endorse them.

We shall not be liable for the privacy practices, content, or any damage, loss, or offense caused or allegedly caused in connection with the use of or reliance on any advertising, content, products, materials, or services available on such external websites or resources.

8. Orders

All orders are subject to acceptance and availability. If the ordered goods are not available, the User will be notified by email (or by other means if no email address has been provided) and may choose to wait until the product is back in stock or cancel the order.

All orders placed by the User constitute an offer to purchase our goods or services. We reserve the right to refuse any such offer at any time. The User acknowledges that an automated confirmation of their order does not constitute acceptance of the offer to purchase the products or services advertised on the Website.

A contract between us and the User will be formed when:

(i) payment for the order is received; or
(ii) the goods are dispatched or the services begin, whichever occurs later, at which point an email will be sent to the User confirming that the contract has been concluded (“Dispatch Confirmation”).

The contract will relate only to the goods or services whose dispatch has been confirmed in the Dispatch Confirmation.

We will take all reasonable care to keep order and payment details secure; however, in the absence of negligence on our part, we shall not be liable for any loss suffered by the User if a third party gains unauthorized access to any data provided when accessing or ordering through the Website.

Products sold on the Website are not intended for resale or distribution. We reserve the right to cancel orders and suspend accounts that we believe are placing orders in breach of this provision.

The User shall assume responsibility for the products once they are delivered to the specified delivery address. We accept no liability where an incorrect delivery address is provided or where the User fails to collect the products from the specified delivery address.

Nevertheless, the risk of loss or damage to the products shall only pass to the User upon delivery at the delivery address.

CRU Ecoliving offers two delivery methods for orders: delivery via a courier service or pickup at our premises.

In the case of pickup at our premises, collection takes place at our offices from Monday to Thursday, between 9:00 a.m. and 6:00 p.m.:

Pátio da Inquisição – Antigo Colégio das Artes
(Espaço Municipal de Cowork)
3000-221 Coimbra

CRU Ecoliving entrusts the delivery of its orders to an external transport service, through which delivery scheduling is not possible. It is therefore necessary to ensure that someone is present at the delivery address to receive the order. If no one is available, the order will be redirected to the nearest CTT post office, and the User will be informed by email directly by CTT Expresso.

CRU Ecoliving dispatches orders from Monday to Thursday, between 9:00 a.m. and 6:00 p.m., excluding public holidays, and according to the days and hours operated by the logistics provider, to the delivery address indicated by the customer.

Delivery times may vary depending on the destination country.

Destination Non-personalised orders Personalised orders
Mainland Portugal 2–3 business days Up to 15 business days for production + 2–3 business days for delivery
Azores and Madeira 5–7 business days Up to 15 business days for production + 5–7 business days for delivery
Spain 2–3 business days Up to 15 business days for production + 2–3 business days for delivery
Europe Up to 9 business days Up to 15 business days for production + up to 9 business days for delivery

 

For personalized products, the production period may take up to 15 (fifteen) business days prior to dispatch. After shipment, delivery will take place according to the carrier’s standard delivery times, depending on the destination.

CRU Ecoliving will inform the customer of the unavailability of the ordered product(s) and will refund the amount paid within a maximum period of 15 (fifteen) days from the moment such unavailability becomes known.

Delivery shall be deemed completed upon signature of the delivery receipt at the agreed delivery address.

Shipping costs are the responsibility of the customer. For each order, shipping costs are automatically calculated during the checkout process, based on factors such as the weight of the order and the destination country.

For shipments outside the European Union, CRU Ecoliving shall not be responsible for any customs delays or additional customs charges, which shall be borne entirely by the customer.

  1. Exchange and Cancellation Rights

As provided by law, CRU Ecoliving allows the exchange of items, provided that they have not been used by the customer and remain in the same condition as when they were originally shipped.

Exchanges are not permitted for personalized items.

Requests for exchanges must be clearly submitted to CRU Ecoliving by email to hello@cruecoliving.com within a maximum period of 30 days from receipt of the order. In the case of an exchange for an item of lower value, the price difference will be refunded in the form of a store credit voucher for use in the online shop. Shipping costs related to the exchange process are the sole responsibility of the customer.

CRU Ecoliving reserves the right not to issue cash refunds. If a refund is requested by the customer, CRU Ecoliving will issue a voucher for the corresponding amount to be used on future purchases in the online store. The value of the voucher shall correspond only to the cost of the product and shall not include shipping costs. Refund requests must be clearly submitted by email to hello@cruecoliving.com within 14 days of receipt of the order.

CRU Ecoliving reserves the right to refuse returns of personalized products.

In the case of a return due to a defect, CRU Ecoliving assumes responsibility for collecting the item from the address indicated by the customer, provided that it is located in the country of origin of the purchase, and for refunding the value of the item using a method agreed upon with the customer. Requests for returns due to defects must be submitted within a maximum of 14 days from receipt of the order.

Any exchange or return is subject to authorization by CRU Ecoliving, following an assessment of the condition of the item. Once the item(s) are received at our facilities, a careful inspection will be carried out, and the return or exchange will only be accepted if the following requirements are met: the product(s) have not been used; the product(s) retain their original characteristics and have intact labels; the product(s) are complete and returned together with all materials included in the original order. Any exchange or return request must include the order number and, where applicable, proof of defect.

  1. Prices and Payment

All prices displayed on the Website include VAT where applicable at the prevailing legal rate and are correct at the time they are entered into the system. However, we reserve the right to change prices at any time without prior notice, except for changes affecting orders for which an Order Confirmation has already been issued.

In the unlikely event that the price shown on the confirmation page is incorrect and such error is identified before we accept the User’s order, we are not obliged to sell the goods at the displayed price. We endeavor to ensure that the prices shown on the Website are accurate, but errors may occasionally occur. If we discover an error in the price of the goods ordered, the User will be informed as soon as possible and given the option to proceed with the order at the correct price or cancel it. If the User chooses to cancel and has already paid for the goods, but they have not yet been dispatched, a full refund will be issued.

The User confirms that the payment method is managed by them and selected from the options made available by CRU Ecoliving: MB Way, Multibanco, Credit Card, Klarna, Apple Pay, iDEAL, Google Pay, Bancontact, Shop Pay and UnionPay.

We reserve the right to await payment for up to 48 hours for standard orders, or 24 hours in the case of promotional campaigns involving unique items. If payment is unsuccessful, the User will be notified via the email address provided.

If the User does not wish for us to attempt to process the payment again, they should cancel the order prior to payment processing.

Promotional codes may only be used strictly in accordance with the terms and conditions under which they were issued. The User should familiarize themselves with such terms before placing an order, as we reserve the right to reject or cancel any orders that do not comply with these Terms, even if the credit or debit card has already been charged.

In the event of any inconsistency between the terms and conditions under which promotional codes were issued and these Terms, the promotional code terms shall prevail. A copy of those terms may be obtained via our email or telephone contact.

  1. Intellectual Property

The content of the Website is protected by copyright, trademarks, database rights and other intellectual property rights.

The User acknowledges that all material and content provided as part of the Website shall remain with us. The User may view the content on a screen, store it electronically on disk for personal non-commercial use, or print one copy, provided that all copyright and proprietary notices remain intact.

The User may not reproduce, modify, copy, distribute or use any Website content for commercial purposes.

  1. Limited Liability

In the event of our failure to comply with these Terms, we shall only be liable for losses that are a foreseeable consequence of such failure. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory obligations, defective products under consumer protection law, deliberate breach of these Terms, or any other liability that cannot be excluded under applicable law.

The Website is provided on an “as is” and “as available” basis without warranties of any kind. We do not guarantee the security or privacy of the Website or any information provided by the User. While we endeavor to ensure accuracy and quality, we are not responsible for errors, omissions, technical issues, incompatibilities, or failure of the Website to meet the User’s requirements.

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special or consequential damages, including loss of profits, business, data, savings or privacy, arising from the use of the Website.

  1. Severability

If any provision of these Terms is held to be unlawful or unenforceable, that provision shall be deemed severable and shall not affect the validity of the remaining provisions.

  1. Waiver

No waiver by us shall be construed as a waiver of any preceding or subsequent breach.

  1. Entire Agreement

These Terms constitute the entire agreement between us and the User.

  1. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Portugal, and any disputes shall be subject to the exclusive jurisdiction of the Portuguese courts.

  1. Reviews

By submitting a review, the User grants us the right to publish, translate, adapt, distribute and display such content through any media. The User grants us the right to use the name provided in connection with such content and waives the right to be identified as the author or to object to any modification of the content.

Last updated on 19 October 2022