Refund policy
Exchange and Return Policy
As stipulated by law, CRU Ecoliving allows the exchange of items, provided they have not been used by the customer and maintain the same presentation conditions as when they were sent.
Exchanges are not authorized for personalized items.
Exchange requests must be addressed to CRU Ecoliving, unequivocally, at the email hello@cruecoliving.com, within a maximum period of 30 days after receiving the order. In the case of an exchange for an item of lower value, the difference will be refunded through a discount voucher in the online store. The shipping costs associated with the exchange process are entirely the responsibility of the customer.
CRU Ecoliving reserves the right not to make cash refunds. If a refund is requested by the customer, CRU Ecoliving will issue a voucher with the respective value for use in future online store purchases. The voucher amount will only be related to the product cost and not the respective shipping costs. The refund request must be unequivocally requested by sending an email to hello@cruecoliving.com within 14 days of receiving the order.
CRU Ecoliving reserves the right to refuse the return of personalized products.
In the case of a return due to a defect, CRU Ecoliving assumes responsibility for collecting the item at an address indicated by the customer - provided it is located in the country of the original purchase, and the respective refund of the item's value through a method agreed upon with the customer. The request for a return due to a defect must be made within a maximum of 14 days after receiving the order.
Any exchange or return is subject to authorization from CRU Ecoliving, following an analysis of the condition of the item. After receiving the item(s) at our facilities, we conduct a careful analysis, and the return will only be accepted if the following requirements are met:
a) The product(s) has not been used;
b) The product(s) maintains its original characteristics and intact labels;
c) The product(s) is complete and has been returned along with all the material that accompanied the original order.
Any request for exchange or return must indicate the order number and the respective evidence of the defect.
As stipulated by law, CRU Ecoliving allows the exchange of items, provided they have not been used by the customer and maintain the same presentation conditions as when they were sent.
Exchanges are not authorized for personalized items.
Exchange requests must be addressed to CRU Ecoliving, unequivocally, at the email hello@cruecoliving.com, within a maximum period of 30 days after receiving the order. In the case of an exchange for an item of lower value, the difference will be refunded through a discount voucher in the online store. The shipping costs associated with the exchange process are entirely the responsibility of the customer.
CRU Ecoliving reserves the right not to make cash refunds. If a refund is requested by the customer, CRU Ecoliving will issue a voucher with the respective value for use in future online store purchases. The voucher amount will only be related to the product cost and not the respective shipping costs. The refund request must be unequivocally requested by sending an email to hello@cruecoliving.com within 14 days of receiving the order.
CRU Ecoliving reserves the right to refuse the return of personalized products.
In the case of a return due to a defect, CRU Ecoliving assumes responsibility for collecting the item at an address indicated by the customer - provided it is located in the country of the original purchase, and the respective refund of the item's value through a method agreed upon with the customer. The request for a return due to a defect must be made within a maximum of 14 days after receiving the order.
Any exchange or return is subject to authorization from CRU Ecoliving, following an analysis of the condition of the item. After receiving the item(s) at our facilities, we conduct a careful analysis, and the return will only be accepted if the following requirements are met:
a) The product(s) has not been used;
b) The product(s) maintains its original characteristics and intact labels;
c) The product(s) is complete and has been returned along with all the material that accompanied the original order.
Any request for exchange or return must indicate the order number and the respective evidence of the defect.