Política de reembolso

1. Right of withdrawal

You have the right to withdraw from your order within 14 days. The period for that chance expires after 14 days from the day that you (or a third party indicated by you), physically acquire the merchandise. To exercise this right you must notify us unequivocally of your decision, through the email sales@cruecoliving.com or through our contact form.

To comply with the deadline, simply send your notice concerning the exercise of the right of withdrawal, before the withdrawal period has expired. Under Decree-Law 63/2003 of April 6, CRU Ecoliving reserves the right not to make cash refunds in certain circumstances expressed in this agreement. You must send your products to the address indicated on www.cruecoliving.com without undue delay and never after 14 days from the day on which your decision was communicated to us.

The return charges will be your responsibility.


2. Excluded items

You do not have the right to cancel the Contract when it is for the delivery of any of the "excluded items":

  • Sealed items that are not suitable for return for health protection and hygiene reasons and that have been unsealed after delivery;

Your right to cancel the contract should apply only to products that are returned under the same conditions in which you received them. No refund will be made if the products have been used, if the products are not in the same condition they were when delivered to you or when they are damaged. Therefore, take care of the product(s) while in your possession.

Return the products using or including all original packaging and instructions, and any other documents attached to the product, if any. In any case, you must return the product along with the receipt given at the delivery time.


3. Returns of defective items

If the item that you have received is defective, please notify us via our website or mail providing both products details and the type of damage and we will let you know the procedures. Please provide proof of purchase, attached to the order.

We will examine the item and if we deem it to be defective, we will provide a full refund including delivery charges, and the refund will be paid using the same means of payment that you originally used to pay for your purchase. These provisions do not limit any applicable statutory rights.


4. Ways of return

At the time of cancellation, the respective products must be returned as indicated:

(i) Returns by Transporter:

We can arrange for a courier to collect the item that you wish to return. In order to do this, you should contact us through our website or e-mail, to arrange for the item to be collected at your home. You must send the item in the same package that you received it for Rascunho Diligente, Lda., Rua Dr. José Carlos Pereira de Carvalho, no 237, 3220-203 Miranda do Corvo.

After examining the items, we will inform you whether you have the right to a refund of the paid amount.


5. Refund payment 

The refund will be paid as soon as possible and, in all cases, within 14 days from the date on which you notified us of your intention to cancel. Notwithstanding this, we may withhold the reimbursement until we have received the items back.

If you have any questions, you can contact us via our website or by mail.